Shipping And Return Policy

At MVRX, we want you to love what you wear. If you’re not completely satisfied with your order, you may return eligible items within 30 days of the delivery date.

🗓️ 30-Day Return Window

  • You must request a return within 30 days of receiving your order.

  • Any return requested after this window will not be accepted.

🔁 Return Process

  1. Contact Us to initiate a return request.
    Reach out via email at contact@shopmvrx.com or submit a message through our Return Contact Form.

  2. Once your return is approved, we’ll provide you with return instructions and, if eligible, a prepaid return label.

  3. Ship the item(s) back promptly using:

    • The prepaid label we provide, or

    • A carrier of your choice (especially for international or self-managed returns).

  4. All returned items will be inspected upon arrival before any refund or store credit is issued.

🇺🇸 Domestic Returns (U.S.)

  • Most U.S. orders qualify for a prepaid return label.

  • Please ship one order per parcel.

  • If you want to return multiple orders in one box, contact us before doing so.

🌍 International Returns

  • Use any carrier of your choice.

  • Print the return packing slip.

  • Purchase your own postage.

  • Track and insure your shipment — MVRX is not responsible for lost or damaged international returns.

  • Ship one order per parcel. Combined returns are not accepted internationally.

✅ Item Condition for Returns

To be eligible for a return, items must:

  • Be unworn and unwashed

  • Have all original tags attached

  • Be in their original packaging, if applicable

🚫 Final Sale Items (Non-Returnable)

We do not accept returns or exchanges on:

  • Bodysuits

  • Swimwear

  • Lingerie or undergarments

  • Beauty products or cosmetics

  • Accessories (including jewelry, sunglasses, etc.)

  • Party wear

  • Items ending in .48 or .98

  • Items marked as Final Sale

Note: Returned ineligible items will be discarded and no credit will be issued.

❗ Damaged, Defective, or Incorrect Items

If you received:

  • A damaged or defective item

  • The wrong product

  • Or your order was incomplete

Please do not initiate a return via the portal.
Instead, contact MVRX Customer Support at contact@shopmvrx.com or use our Help Center.
We’ll verify the issue and send you a complimentary return label and process a full refund to your original payment method if eligible.

🔍 Inspections & Refunds

  • Every return is subject to quality inspection.

  • Your refund may be:

    • Reduced for missing or worn items

    • Denied if the item fails return requirements

    • Issued as store credit unless otherwise stated

💬 Need Help?

Contact our support team at contact@shopmvrx.com with any questions regarding returns or submit a message in our contact us page.